WHERE ELSE CAN I BUY CORNET BARCELONA PRODUCTS?
Our products are available exclusively at:www.cornetbarcelona.com for US & Canada, www.cornetbarcelona.eu for the EU and www.cornetbarcelona.co.uk for the UK.
Because we insist on the highest levels of service and customer satisfaction for purchasers of our beautifully handcrafted products, these are the exclusive sources for our quality glassware. Order with confidence knowing you’ll enjoy the best possible prices and shopping experience by the people that care most for our customers.
HOW OFTEN ARE YOUR PRODUCTS RESTOCKED?
Our goal is to restock monthly, however since ours is a painstakingly handcrafted product (not machine-mass-produced like some other painted glassware), restock dates may vary.
HOW CAN I FIND OUT ABOUT RESTOCKED PRODUCTS?
Easy! If you're interested in a sold-out product and you'd like to get notified when they are available again, you can click the button "Notify me when available" on each product. We will send you an email as soon as these pieces are back in stock. In case you have other questions, just email us at:wecare@cornetbarcelona.com and specify the product you’re interested in. We’re standing by ready to help you.
HOW DO I SAFELY WASH MY BEAUTIFUL CORNET BARCELONA ART GLASS?
Even though Cornet Barcelona products are durable and expertly crafted for many years of enjoyment, it’s always wise to treat fine glassware like any other items of high value. Skip the dishwasher avoiding bleach, solvents, and abrasive detergents. Instead, we suggest lovingly hand washing them in cold water and drying with a soft cotton towel to maintain their brilliance and lustre.
HOW MANY ITEMS CAN I BUY IN ONE PURCHASE?
Depending upon the product, in order to make our limited-production glassware available to our customers worldwide, we usually cap purchase-quantities at 36 units of the same item per person. Should you like to request an exception because of special circumstances, e.g. a wedding or similar, please email us at:wecare@cornetbarcelona.com and specify the product you’re interested in and the quantity you’re considering.
WHEN WILL MY ORDER ARRIVE?
We ship all packages via UPS, DHL or USPS within 24 hours of receiving your order. Actual delivery time depends on the shipping method you choose and your location.
For USA delivery: Standard: 5-7 days, Expedited: 2 days.
For international delivery: Standard: 7-21 days.
HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?
It’s easy. You can fill in the form you can find at the bottom of this page. Or simply email us at:wecare@cornetbarcelona.com for a fast response and courteous, professional service.
HOW QUICKLY DOES YOUR CUSTOMER SERVICE TEAM RESPOND?
Typically within 48 hours. We’ll answer your questions, address your concerns, and do our best to make you happy... just as we do for our thousands of other valued customers worldwide.
DO YOU OFFER RETURNS?
Yes… your satisfaction is our #1 goal. See full details at: https://www.cornetbarcelona.com/pages/guarantee
I’M AN INTERNATIONAL CUSTOMER (OUTSIDE USA.) DO I HAVE TO PAY CUSTOMS AND TAXES?
Our products are shipped from our warehouse in the United States, so orders shipped internationally will be processed as an importation and may be subject to import duties and/or taxes. We suggest checking with your country’s customs office to determine what additional costs will be prior to placing your order. Unfortunately, we have no control over these taxes as it's being required by the government of your destination country.
ARE YOUR PRICES LISTED IN USD OR CAD?
Our prices are listed in USD (United States Dollar). This may be a source of confusion for our valued Canadian customers, given that the $ symbol is also used to represent CAD (Canadian Dollar). Unfortunately, due to technical limitations of our current platform, we're unable to display prices in CAD at this time. We appreciate your understanding and are always here to assist if you have any questions about currency conversion or pricing.
DO YOU INCLUDE AN INVOICE IN MY ORDER?
Since our art pieces are often purchased as gifts, we don't include an invoice or receipt in the orders by default. However, for orders shipping outside the US, we are required to include an invoice for customs purposes.
I HAVEN’T RECEIVED MY ORDER CONFIRMATION—WHAT SHOULD I DO?
Don’t worry... order confirmations can sometimes take up to 30 minutes to arrive. If you haven’t received it after 24 hours, please contact us at:wecare@cornetbarcelona.com and we’ll promptly check on the status of your order and send you an update.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No. Feel free to place an order at any time without setting up an account. We want your experience to be as easy and streamlined as possible.
DO YOU EVER OFFER DISCOUNTS, GIVEAWAYS OR SIMILAR PROMOTIONS?
As a seller of high-quality art glass, we don’t offer discounts or promotions. Unlike companies that mass produce using giant machines and assembly lines, our team of highly-skilled artists work entirely by hand and put many hours of effort and dedication into every piece. Rest assured that you won’t miss any “special deal” or discount when you place your order today.
CAN I CHANGE MY ORDER AFTER I'VE PLACED IT?
Absolutely… as long as it hasn’t yet shipped. Email us at:wecare@cornetbarcelona.com with the full details of the change(s) you need to make.
WHERE ARE YOUR WINE GLASSES SHIPPED FROM?
All wine glasses are shipped directly from our modern warehouse in the United States.
DO YOU WHOLESALE?
We do not offer online wholesale ordering at this time.
