90 DAYS MONEY BACK GUARANTEE - 1 YEAR WARRANTY
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Frequent Asked Questions

WHERE ELSE CAN I BUY CORNET BARCELONA PRODUCTS?

Because we insist on the highest levels of service and customer satisfaction for purchasers of our beautifully handcrafted products, this website–Cornetbarcelona.com–is the exclusive source for our quality glassware. Order with confidence knowing you’ll enjoy the best possible prices and shopping experience by the people that care most for our customers.


WHERE DO YOU SHIP?

All around the world… and right to your doorstep


HOW OFTEN ARE YOUR PRODUCTS RESTOCKED?

Our goal is to restock monthly, however since ours is a painstakingly handcrafted product (not machine-mass-produced like some other painted glassware), restock dates may vary. Remember: each piece is one-of-a-kind. So if you see something you like, we suggest claiming it for yourself before someone else does.


HOW CAN I FIND OUT ABOUT RESTOCKED PRODUCTS?

Easy! Just email us at: wecare@cornetbarcelona.com and specify the product you’re interested in. We’re standing by ready to help you.


HOW DO I SAFELY WASH MY BEAUTIFUL CORNET BARCELONA ART GLASS?

Even though Cornet Barcelona products are durable and expertly crafted for many years of enjoyment, it’s always wise to treat fine glassware like any other items of high value. Skip the dishwasher with its caustic detergents and forceful sprayers. Instead, we suggest lovingly hand washing them in cold water and drying with a soft cotton towel to maintain their brilliance and lustre.


HOW MANY ITEMS CAN I BUY IN ONE PURCHASE?

Depending upon the product, in order to make our limited-production glassware available to our customers worldwide, we usually cap purchase-quantities at 36 units of the same item per person. Should you like to request an exception because of special circumstances, e.g. a wedding or similar, please email us at: wecare@cornetbarcelona.com and specify the product you’re interested in and the quantity you’re considering.


WHEN WILL MY ORDER ARRIVE?

We ship all packages via UPS, DHL or USPS within 24 hours of receiving your order. Actual delivery time depends on the shipping method you choose and your location. For USA delivery:

Standard: 5-7 days, Expedited: 2 days. For international delivery: Standard: 7-21 days.


HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

It’s easy. Simply email us at: wecare@cornetbarcelona.com for a fast response and courteous, professional service.

 

HOW QUICKLY DOES YOUR CUSTOMER SERVICE TEAM RESPOND?

Typically within 48 hours. We’ll answer your questions, address your concerns, and do our best to make you happy... just as we do for our thousands of other valued customers worldwide.


DO YOU OFFER RETURNS?

Yes… your satisfaction is our #1 goal. See full details at: https://www.cornetbarcelona.com/pages/guarantee


I’M AN INTERNATIONAL CUSTOMER (OUTSIDE USA.) DO I HAVE TO PAY CUSTOMS AND TAXES?

Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order and not covered/reimbursed by Cornet Barcelona. Naturally, we are not responsible for any shipping deliveries that may be affected by customs, natural disasters, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has left the United States. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.


I HAVEN’T RECEIVED MY ORDER CONFIRMATION—WHAT SHOULD I DO?

Don’t worry... order confirmations can sometimes take up to 30 minutes to arrive. If you haven’t received it after 24 hours, please contact us at: wecare@cornetbarcelona.com and we’ll promptly check on the status of your order and send you an update.


DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No. Feel free to place an order at any time without setting up an account. We want your experience to be as easy and streamlined as possible.


DO YOU EVER OFFER DISCOUNTS, GIVEAWAYS OR SIMILAR PROMOTIONS?

As a seller of high-quality art glass, we don’t offer discounts or promotions. Unlike companies that mass produce using giant machines and assembly lines, our team of highly-skilled artists work entirely by hand and put many hours of effort and dedication into every piece. Rest assured that you won’t miss any “special deal” or discount when you place your order today.


CAN I CHANGE MY ORDER AFTER I'VE PLACED IT?

Absolutely… as long as it hasn’t yet shipped. Email us at: wecare@cornetbarcelona.com with the full details of the change(s) you need to make.


DO YOU SELL ON AMAZON, EBAY OR OTHER ONLINE RETAIL STORES?

No. Our products are available exclusively at: www.cornetbarcelona.com


WHERE ARE YOUR WINE GLASSES SHIPPED FROM?

All wine glasses are shipped directly from our modern warehouse in the United States.


DO YOU WHOLESALE?

We do not offer online wholesale ordering at this time.


CAN I ADD A GIFT MESSAGE?

Absolutely! Simply email your message to us at: wecare@cornetbarcelona.com and we’ll be sure to include it in the package to your recipient.